eRunna

eRunna

Legal

Clear information about using eRunna, your privacy, payments and support.

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Several of these documents are under review by South African counsel. Each one that is carries a notice at the top explaining what remains outstanding. Where a document states what eRunna will do for you, treat it as binding on us.

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Essential documents

Terms of Service

Rules for using the eRunna apps and services.

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Privacy Policy

How we collect, use and protect your personal information.

Read privacy policy

Runner Terms

Terms that apply when providing runner services through eRunna.

Read runner terms

Background Location

Why runner location may be used in the background and how to control it.

Learn more

Refunds & Payments

Payment processing, cancellations and refund requests.

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Support

Ways to get help and contact the eRunna team.

Get support

Runner Payouts

How runner payouts, timing, holds and disputes work.

Read payout policy

More information

Policies and disclosures

Privacy and data
App Store PrivacyApple privacy summary Google Play Data SafetyAndroid data disclosure Data RetentionHow long information is kept Delete Your AccountHow to delete your account and data, with or without the app Service ProvidersOrganisations that process information for eRunna Waitlist NoticeInformation collected when joining the waitlist
Access, safety and technology
PAIA ManualHow to request access to records Prohibited & Restricted ItemsItems that cannot be requested or delivered Security Incident ResponseHow information security incidents are handled Responsible DisclosureHow to report a security issue Open-Source LicencesNotices for third-party software